Privacy Policy
Effective Date: January 2025
1. Introduction
OnRepeat ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vacation rental automation platform and services.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, organization details)
- Property management system credentials and API connections
- Property and reservation data synced from connected platforms
- Phone numbers for SMS notification contacts
- Automation configurations and preferences
- Communication history and support requests
3. SMS Data Collection and Usage
This section specifically addresses how we handle phone numbers and SMS-related data.
What SMS Data We Collect
- Phone numbers you provide for team members who should receive operational notifications (cleaning staff, maintenance, managers)
- Consent records including when and how consent was given, the version of terms agreed to, and device information at time of consent
- Message delivery status to confirm notifications were received
How We Use SMS Data
- To send operational notifications you configure (daily briefs, cleaning alerts, etc.)
- To maintain consent records for legal and regulatory compliance
- To troubleshoot delivery issues when messages fail to send
SMS Data Sharing
- Phone numbers are shared only with our SMS service provider (ClickSend) for the purpose of delivering messages
- Phone numbers are never shared for marketing purposes
- Phone numbers are never sold to third parties
SMS Data Retention
- Phone numbers are retained while your account is active
- Consent records are retained for 7 years for compliance purposes
- Message delivery logs are retained for 90 days
Your SMS Rights
- Opt out: Reply STOP to any message or contact us to remove your phone number
- Request deletion: Ask us to delete your phone number and associated records
- Request export: Obtain a copy of your SMS consent records
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send notifications and automated messages as configured
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns and trends
- Detect, investigate, and prevent security incidents
- Comply with legal obligations
5. Information Sharing
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, SMS delivery, analytics)
- Connected Platforms: With platforms you explicitly connect (Hostaway, Seam, Notion) to enable integrations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, access controls, and regular security assessments.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.
8. Your Rights
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Data portability (receive your data in a structured format)
To exercise any of these rights, please contact us at support@onrepeat.ai.
9. Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" above. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Last updated: January 2025